MEASURING ENVIRONMENTAL COSTS AND QUALITY COSTS AND THEIR ROLE IN IMPROVING PRODUCT QUALITY AND ACHIEVING CUSTOMER SATISFACTION. World Bulletin of Management and Law, [S. l.], v. 6, p. 15–26, 2022. Disponível em: https://www.scholarexpress.net/index.php/wbml/article/view/441. Acesso em: 18 apr. 2026.